RETURN POLICY:
*Please note that all ALTAR TRAYS, TRINKET DISHES & EARRINGS are final sale. Due to the customized nature of these products, they cannot be returned or exchanged.
*RITUAL ACCESSORIES and APPAREL are print-on-demand products. We can provide replacements and exchange products if they're misprinted/damaged/defected/missing in transit.
However, due to the nature of these products we cannot refund or exchange due to buyers remorse or wrong size ordered. Please refer to the size guide for accurate sizing, and please feel free to reach out to us with ANY questions prior to purchasing. We want nothing more than for you to be happy with your purchase!
If you purchase a GODDESS RITUALS blend and you are not satisfied with the product then you may return it with the following instructions:
-Request a refund WITHIN 10 DAYS of receiving your order by emailing us at support@ixchelsoul.com and letting us know that you would like to return the item.
- We will then provide you with a free return label. Please Note: We will not be responsible for items that arrive damaged (or lost!) so please make sure the item is packed well.
- The return will be subject to a 20% return processing fee to cover the costs of packaging, labor and credit card fees we have incurred. The balance will be refunded within 10 business days of receiving your return to the original payment method.
DEFECTIVE ITEMS:
Please let us make it right.
WITHIN 7 DAYS of receiving your order, please send us an email support@ixchelsoul.com, and please include a photo of the damaged items in the email so we can make it right. We cannot process damage claim replacements without a photo.